Refund policy

Here you'll find all the information you need on how to easily return a product to us. Please select the link that applies to your region to initiate your return.

1. Initiate a Return (By Region)
To ensure prompt processing, please use our online return form directly. You do not need to contact support beforehand.

• Europe (including Switzerland, the UK, and non-EU countries)
  If you placed your order from Europe (including Switzerland and other non-EU countries), please start your return here:
  Click here: Europe Returns Portal
• USA & Canada
  If you placed your order from the U.S. or Canada, please use this separate portal:
  Click here: Returns Portal for the USA & Canada

2. Condition of Items Upon Return & Refund
We carefully inspect every return at our logistics center. To receive a full refund of the purchase price, the products must be in like-new, unworn condition.

• Goalkeeper gloves (adults): Must be returned in the original packaging, including all labels. If the protective film on the latex palm has been removed and the gloves have been used on the field, we reserve the right to withhold a compensation fee of up to 100% of the purchase price.
• Grip Socks & Performance Underwear: For hygiene reasons, these items are completely excluded from returns once the hygiene seal or protective packaging has been opened or damaged.
• Personalized Items: Products that have been individually printed or embroidered at your request (e.g., with a name or flag) are excluded from the right to exchange or return.

3. Return Shipping Costs
The direct costs of returning the merchandise are borne by the buyer. Packages sent freight collect (packages without postage) cannot be accepted by our warehouse for logistical reasons.

4. How long does the refund take?
Once your return has arrived at our warehouse and been successfully inspected, we will process the refund within 7 days. The refund will be automatically issued via the same payment method you used when placing your order (PayPal, credit card, Klarna, etc.).