The order/purchase (contract) is considered "Confirmed" by pressing the "Buy Now" button at the end of the ordering process - without a general right of withdrawal.
However, the buyer can revoke this contract within 14 days with detailed reasons (revocation period).
The withdrawal period begins from the day on which the buyer or a third party designated by him has taken over the goods from the letter carrier (scanning the postal tracking code).
To exercise his right of withdrawal, the buyer must inform us by means of a clear statement by e-mail of his decision to revoke this contract.
This revocationdeclaration is to be sent to
support.eu@gripmode.com
After successful release of the revocation by us, the return can be made via our return portalcan be opened.
PLEASE NOTE: Without prior notification of the return and its subsequent release by us, we can unfortunately not take back the products. Any additional costs due to non-compliance with this requirement will be borne by the customer.
The registration on the portal or the return of the products must then be made immediately with the shipping label generated there to our shipping partner.
Products can only be returned in unused, new and perfect condition with the original packaging and original label (including key tag and adhesive).
Excluded from return are:
IMPORTANT also to note:
Gloves must still be in unused, new and perfect condition (Important: protective film on gloves). Also the original sales package, keychain and glue must still be present.
The buyer bears all the costs of returning the products.